ICT .

ICT Directorate

Our ICT centre.

The ICT Office supports the administrative, teaching, and research communities by installing and maintaining effective technology. The ICT Directorate is guided by the following aims :

 Delivering consistent, high quality service
 Providing a stable Computing Infrastructure
 Providing support for Teaching, Learning, and Research
 Maintaining operational efficiency
 Managing fiscal controls and appropriate resource

Our mission is to enable students, and staff of ISAE to accomplish their work in a way that makes optimal use of the resources ISAE dedicates to IT. As the core IT organization in the ISAE, we are dedicated to serving the IT needs of our customers.

Students during one of the computer lessons.

The Directorate offers the following services :

Service Desk
ICT Directorate provides a service (help) desk, which is staffed during ISAE working hours (7:30 a.m. to 5:30 p.m.) to help you resolve any information technology-related problems, concerns, or questions.

Networking
Accessing the network on campus (LAN and wireless) staff or Students with their own mobile computers (with Wi-Fi) can have access for wireless services which is available at certain location in the campus

Information Security
ICT Directorate has developed an Enterprise Information Security Policy to ensure that ISAE’s technical resources are properly protected, that information resources are available when they are needed and that users of these resources understand their responsibilities.

Web Services
ICT Directorate has a responsibility of managing and overseeing activities on the ISAE website.